Refund policy
Returns
- We accept returns within 4 days of delivery for eligible products.
- To be eligible for a return:
- Item must be unused and in original packaging
- Item must be in resalable condition
- Proof of purchase is required
❌ Non-Returnable Items
The following items are not eligible for return or refund:
- All electronic products
- Items marked as Final Sale / Non-returnable
- Used or damaged items (not due to our fault)
⚠️ Damaged or Wrong Items
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery
- Share clear photos/videos as proof
- We will offer a replacement or refund after verification
💰 Refunds
- Once your return is received and inspected, we will notify you
- Approved refunds will be processed within 5–7 business days
- Refund will be credited to your original payment method
🚚 Return Shipping
- Customers are responsible for return shipping costs, unless the product is defective or incorrect
📩 Contact Us
For return requests or support, contact us at:
- Email: velqoraforhome@gmail.com
⚡ Important Note
We do not accept returns on electronic items under any circumstances, except in cases of manufacturing defects or wrong product delivery.